Shipping policy

Whiskers Haven Shipping Policy

Last Updated: July 26, 2026

Thank you for shopping with Whiskers Haven! We’re committed to providing a smooth shopping experience and delivering quality products to pet lovers across the United States and select international destinations.

Order Processing

  • Orders are typically processed within 1–3 business days after payment is received.
  • Orders are processed Monday through Friday, excluding weekends and holidays.
  • During peak shopping seasons or promotional events, processing times may be slightly longer.

Shipping Times

United States

  • Standard Shipping: 5–10 business days after your order has been processed.

International Shipping

We ship to select international destinations. Delivery times vary depending on the destination country, customs processing, and local postal services.

If you’re unsure whether we ship to your location, please contact us before placing your order.

Shipping Confirmation & Tracking

Once your order has shipped, you’ll receive a confirmation email containing your tracking number (when available). You can use this tracking information to monitor your shipment throughout its journey.

Shipping Delays

While we work hard to deliver your order on time, occasional delays may occur due to circumstances beyond our control, including:

  • Severe weather
  • Carrier delays
  • Customs inspections
  • High shipping volumes during holidays
  • Other unforeseen logistical issues

We appreciate your patience and will gladly assist you if your shipment experiences unexpected delays.

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your purchase.

Whiskers Haven is not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided at checkout.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible at whiskershavenblog@gmail.com.

We’ll work with the shipping carrier and our fulfillment partners to help resolve the issue as quickly as possible.

Questions?

If you have any questions about shipping, your order, or delivery times, we’re happy to help.

Customer Support Email:
whiskershavenblog@gmail.com

Thank you for choosing Whiskers Haven. We appreciate your trust and look forward to serving you and your pets! 🐾